Legal

Terms of service

Version 1.0 · Last updated 12 November 2026 · Applies to kiki-exchange.xyz

These terms describe how kiki — exchange (the “Service”) performs an exchange, what you agree to when you create an order, and what the Service is and is not responsible for. Using the website means accepting them.

1. The service

The Service is an automated platform for exchanging crypto assets for fiat money and back.
No registration or account is required: an order is created in one visit and identified by its order number.
The Service acts as the counterparty to the exchange. It is not a broker, an investment platform, a custodian of client funds or a provider of financial advice.

2. Creating an order

You choose an asset, a direction and an amount. The minimum and maximum amounts are shown in the interface before the order is created.
For a sale into fiat you provide a payout destination (card number or phone number) and select a bank; for a purchase you provide the wallet address that will receive the crypto.
Each order receives a separate deposit address. It is valid for the period printed in the receipt and is not reusable after that period.
You are responsible for the accuracy of the details you enter. Funds sent to a wrongly specified address cannot be recovered by the Service.

3. Rate and fees

The rate is calculated from live market data at the moment the order is created, with the spread shown in the interface included.
The rate is fixed for the period stated in the receipt. If payment does not arrive within that period, the order may be recalculated at the current rate or cancelled.
All applicable fees are already included in the rate displayed. Network fees of the blockchain used for a transfer are borne by the sender.

4. Payment

For a purchase, payment is made through the payment link in the receipt, in the exact amount stated.
For a sale, crypto must be sent to the deposit address in the receipt, over the network shown there, in the exact amount stated.
Payments are matched automatically by amount and address. A payment of a different amount, or over a different network, may not be recognised and may require manual support.
An order is considered paid when the transfer is visible on the network or confirmed by our payment partner.

5. Payout

Payout is made to the destination you specified, after payment has been confirmed.
The typical processing time is shown in the receipt. Delays caused by banking hours, payment-provider queues or blockchain congestion are possible and are outside the Service's control.
The Service may request clarification if the specified destination looks inconsistent with the selected bank or currency.

6. Cancellation and refunds

An unpaid order can be closed by you at any time, or expires automatically when its address expires.
Once crypto has been sent to a deposit address, the transfer cannot be reversed on the network. If the exchange cannot be completed, the received amount is returned to the address the funds came from, minus network fees, where technically possible.
If a payout cannot be delivered because of incorrect details provided by you, the Service will contact you and hold the funds until the details are corrected.

7. Prohibited use

It is forbidden to use the Service for money laundering, terrorist financing, fraud, or the movement of stolen funds, and to attempt to exchange funds obtained unlawfully.
It is forbidden to attack, overload, scrape or otherwise interfere with the operation of the website, or to use automated tools to harvest deposit addresses.
The Service may refuse, suspend or reverse an exchange where such use is suspected.

8. Liability

Crypto assets are volatile. The Service is not responsible for market movements after an order is completed.
The Service does not return funds sent to an address other than the one issued for your order, or sent over a different network.
The Service is not liable for delays or failures caused by third parties: banks, payment providers, blockchain networks, hosting infrastructure.
The Service is provided “as is”. Where liability cannot be excluded by law, it is limited to the amount of the affected order.

9. Governing law

The Service operates in accordance with the legislation of the country in which it is registered, and these terms are governed by that legislation.
The Service may amend these terms; the current version is always published on this page with the date of the last update.
Data processing is described in the privacy policy.

10. Contact

Questions about an order or these terms: dtryvergo2@gmail.com.
Please include the order number (KIKI-…) in the subject line.